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About Us

About CiciHot Who We Are Size Chart Payment Shipping Return Contact US Blog Security Order Related FAQ

Who We Are

As a company we have always had a tremendous interest in new clothing lines, finding the newest trends and most of all, styling outfits that make you, our clients, look your best. Each season we travel to designer showrooms and pick out the latest styles to keep up all the newest fashion trends. We will always introduce new styles from our most popular lines, but we plan to continue to look ahead to new designers who are on the cutting edge of fashion.

 CREDIT CARD

Cicihot.com accepts Visa, MasterCard, Discover, and American Express cards. Credit card is the easiest and fastest form of payment. Just fill in your credit card information on the online form and rest assured that your confidential credit card information is being securely transferred to our payment system.

 


Paypal

To accommodate customers who may not have access to a credit card, cicihot.com also accepts paypal.

 

FREE SHIPPING OVER $50

Spend money to save money! Spend $50 or more and you are eligible to receive free shipping on your order.  Limit one coupon per visit, may not be combined with other coupons. Coupon code: FREESHIP50.   ** If using free shipping code, we will ship order via FedEx Ground. FedEx Ground takes (3-7 business days)

 

DOMESTIC


Domestic shipping is handled by the United States Postal Service or Federal Express and is based on your purchase total. Domestic shipping includes the continental United States, Alaska, Hawaii, U.S. territories, and APO/FPO addresses.

You may select from Standard (5-10 days) or Expedited (3-5 days). Expedited orders placed before 12:00 PM Pacific Standard Time will be shipped the same day or the following business day if placed on the weekend. Most orders are shipped within 1-3 business days. Please note: some packages may require a signature and will not be released without a signature. The delivery of your package may be delayed if no one is present at the time of delivery. The cut off time for express mail is 2:30pm everyday.

Most orders are shipped within 1-3 business days. Please note: some packages may require a signature and will not be released without a signature. The delivery of your package may be delayed if no one is present at the time of delivery.


Please note for International Orders: some packages may require a signature and will not be released without a signature. The delivery of your package may be delayed if no one is present at the time of delivery. FedEx will attempt to deliver a maximum of 3 times before marking a package undeliverable

 

CANADA

 

Expedited shipments cannot be guaranteed due to possible delays in customs. Please note the customer is responsible for any country specific tariffs and duties added by their respective government.

 

INTERNATIONAL ORDERS


Expedited shipping is not available for international orders other than Canada. Please note that some countries will impose tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by their respective government. Foreign orders are usually shipped via USPS and can take 2-4 weeks to receive. Please note that some orders may be assessed additional shipping charges due to weight and size limitations. This predominately applies to orders with large quantities of boots and shoes. If your order requires additional charges, you will be contacted to approve these charges before we ship your order. 

Please note for International Orders: some packages may require a signature and will not be released without a signature. The delivery of your package may be delayed if no one is present at the time of delivery. UPS will attempt to deliver a max of 3 times before marking a package undeliverable


SALES TAX

Sales tax is only added to orders shipped to California.


REFUSED PACKAGES


If your package is refused or returned because it was undeliverable you will be charged the original shipping plus return shipping to us for it to be resent back to you. This also applies to packages returned because of an invalid address/name. Orders shipped via UPS are subject to the ‘Terms and Conditions of Service’ as detailed on UPS.com


REFUNDS


If you are returning an item for a refund or a store credit please note that you will only be credited/refunded for the item(s). We do not refund nor do we reimburse for shipping costs under any circumstance. As stated in our Policy & FAQ’s you are responsible for the cost of shipping a return to us. Orders that were placed using a promo code will only be credited refunded for the discount price that was paid, and not the original item price. Orders that were placed using the “Free Ship” promo will be refunded minus the initial shipping cost.


 

DIFFERENT BILLING AND SHIPPING ADDRESS


As a precautionary measure with all customers placing an order with a different billing and shipping addresses, the order will be held and sent over to our verification department who will contact you via telephone immediately. This may cause a delay in the shipment of the order of 1-3 business days. To avoid the delay on order shipments we encourage customers to place the order using the same billing and shipping address, or by paying via Pay-pal


PO BOXES


Orders with multiple items such as 2 pairs of shoes (or more) cannot be delivered to PO Boxes. You will be contacted via telephone by a customer service representative to provide a physical address where the order may be shipped to.



 

Security

Ordering from cicihot.com is safe and secure. From the moment you enter our Shopping Cart, you are on a secure server, using what is called SSL (secure socket layer) technology. Your credit card and personal information is encrypted when transmitted to us and are stored in a secure environment.

Sometimes you may get a message that some pages on cicihot.com are not secure. This is a security alert message which results from browsing to a non-secure page from a secure page. cicihot.com only secures the pages that contain your personal information including credit card number. This helps us keep the site quick and efficient. If you are ever concerned about the security of a page, simply look at the URL. If it begins with a “https://” instead of “http://” the site is secure.

Privacy

cicihot.com respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by cicihot.com.

If you have any questions regarding an item or order please have the Item Number/Order ID ready.

 

SHIPPING:

How can I calculate the most affordable shipping for the items I want to order?

Refer to your shopping bag, input your state and zip code and click "GET A QUOTE". You will be given options for Standard shipping, Next day air and Second day air.

Why can’t I enter 2 promo codes at checkout?

We only allow one coupon code per purchase. We reserve the right to end any promotions at any time.

 

SHIP STATUS:

Help!!! I placed an order last night and I haven’t received my tracking info?

You will receive a verification email containing your tracking number. If you do not receive your tracking number after 3 business days, please check your junk/spam folder. If you still have not received a tracking number, please feel free

to contact our customer service department. Orders placed from Friday after 3pm PST-Sunday will not get shipped out until the following business day.

I placed an order over the weekend; I did not receive a confirmation email or a tracking number.

Orders placed from Friday after 3pm PST- Sunday will not get shipped out until the following business day. Tracking Information will be sent via Email after 3pm Pacific Standard Time. If you still have not received your tracking orconfirmation via email within 3 business contact our customer service department.

What is the best shipping option I can choose, if I absolutely need my order tomorrow Morning?

Please note that USPS 2-Day Priority Mail does NOT guarantee shipment in 2 days. Please refer to the Estimate Shipping and Tax before checking out for price quotes on Next day or Second Day Air which is a guaranteed shipping method. Also note FedEx Next Day Air or 2-Day Air does NOT deliver on Saturdays. If you absolutely need an item guaranteed the next day on a Saturday, there will be an additional $15 fee for delivery.

 

EXCHANGE/RETURN:

I paid regular price for items; can I exchange them if they do not fit?

Yes, if you would like to exchange the item for a different color or different size call our Customer Service Department to keep the items you would like to exchange for on hold until you send back the return items.

Can I get a refund on SALE items?

No, as it states on our Return/Exchange Policy SALE items are FINAL SALE. We will NOT offer exchanges, store credit, or refund on SALE items.

I did not know I ordered on sale Items, so I sent them back.

As it states in our Return Policy, you are subject to a reship fee because sale items are final sale. Refusal of paying for shipping cost will result in a hold over the items. Please take our Return/Exchange Policy into consideration before sending your returns.

How will I know if Items are on Sale?

The Sale category on our site is Final Sale items, as well as any items with a marked down price.

Can I get a Refund on an Item I just did not like?

Yes, we can give you an exchange, store credit, or refund on items returned to us in excellent condition within the 15 business day time frame. Shipping cost for exchanges or refunds are your responsibility. We do not provide shipping labels.

I lost the original packaging to the items I want to return.

Return items received without original packaging are subject to a $5.00 fee. Refusal to pay the fee will result in a hold over the items.

Why was my package marked as undeliverable?

If USPS or FedEx cannot ship your package to the address provided, they will send it back to our facility marked as undeliverable. It is your responsibility to put in the correct address. Make sure the address number, street name, zip code, apartment number (if any) is correctly submitted. Packages marked as undeliverable are subject to a reship fee.

Wait I changed my mind; I want to send my order to my work address. Can I change the address even though it is shipped?

If the ship status is “in process” then we can make address changes. However, as soon as the packages have a “shipped” status, it means it is in the hands of the shipping carrier, so we cannot make address changes. We recommend calling the shipment carrier to schedule a pick up from your nearest facility.


ORDERING:

Can I make an order in person OR over the phone?

We do not take phone orders or allow orders in person. Our customer service representatives do not take phone orders by any means.

Why does my order say processing?

When an order is in process it means it is getting ready to ship out. If there are issues regarding your payment method or the shipping address is undeliverable, you will be contacted via telephone by one of our representatives.

 


Cicihot.com prides itself on customer service and satisfaction. If for any reason you are not satisfied with your order you may return it for an exchange (for same item) or refund*(minus shipping cost)

* In order to receive a full refund (minus the shipping cost) or exchange for your order, you MUST ship back all returnable item(s) to us within 15 business days from the day that you  received your items.

Returns/ Exchanges

1.      Submit an RMA request, you can find the link at www.cicihot.com      

2.      Complete the form on the opposite side of your invoice

3.      Pack and secure your item(s) in its original package, along with the form

4.      Send back your item(s) to the address listed below

CiCi Hot Returns

10155 E Rush ST

South El Monte, CA 91733


**The cost of retuning the item(s) to us is your responsibility. By no means will CiCi Hot pay for your return/exchange shipping cost.

Items must be returned in new, unworn and unwashed condition. They must also be returned with their original packing and all of its contents.

Once we received your package, your refund will be processed within 7 business days. Original shipping charges are non refundable. We will only refund full amount for the cost of the item(s). Please note that your banking institution may take several days to process and post this transaction to your account (typically 3-5 business days).

*Items returned without a RMA form will NOT be processed & item(s) will be held until return shipping is paid for.

**All on sale items, accessories, intimates, swimsuits and body suits are non-returnable, non-refundable, and non-exchangeable. All exchanges are final. All final sale products that are returned will not be processed and are subject to a re-ship fee.

Refused/Returned Packages:

If your package is refused or returned because it was undeliverable you will be charged the original shipping plus return shipping to us for it to be resent back to you. This also applies to packages returned because of an invalid address/name. This also applies to packages that are returned because of an invalid address/name. You are responsible for providing us with correct shipping information. Orders shipped via FedEx are subject to the ‘Terms and Conditions of Service’ as detailed on FedEx.com

***Please note that once package leave our warehouse we are not responsible for any lost, theft or undeliverable packages, All packages are subject to the terms and conditions of USPS and FedEx.

 Items returned without original packaging will be subject to $5 fee.

Should you need further assistance please contact us via email at service@cicihot.com or by telephone at 626.213.1313

Refunds:

If you are returning an item for a refund or a store credit please note that you will only be credited/refunded for the cost of the item(s). We do not refund nor do we reimburse for shipping costs under any circumstance. As stated in our Policy & FAQ’s you are responsible for the cost of shipping a return to us. Orders that were placed using a promo code will only be credited refunded for the discount price that was paid, and not the original item price. Orders that were placed using the “Free Ship” promo will be refunded minus the initial shipping cost.

 

Customer Service

Got a question about an item or your order that wasn’t answered in our FAQ’s section? Shoot us an email, and one of our customer service reps will answer you within 72 business hours. Customer Service hours are Monday through Friday, 9 am to 4 pm Pacific Standard Time.

Marketing Press

Info@cicihot.com
Interested in affiliate programs or featuring a CICIHOT product in your magazine? Let us know and one of our marketing team members will get with you about it.

Blog Collaborations

Info@cicihot.com
Hey fellow bloggers and YouTubers! Wanna connect & create some awesomeness together? Let us know if you’re in need of a CICIHOT product for your next OOTD or would like us to sponsor a giveaway. Or maybe you’ve got some crazy innovative blogging ideas you want to run past us. Whateve r it is...hollah at your girl!

Employment

clive@cicihot.com
We’re always looking for dedicated and creative souls to fill our office and studio. Send us an email with a brief description of your infatuation with CICIHOT. Be sure to attach a resume and include the department of interest in the subject line. We’ll be sure it gets into the right hands.

Models

Clive@cicihot.com
Email us requesting a test shoot. Be sure to include stats (height, weight & measurements), and a few photos (face, full body and profile). Got a Model Mayhem account?