Social Media Intern
The Social Media Intern position is located in El Monte, CA.
We are currently seeking highly creative intern to work with the marketing team to help create curate engaging content for Cicihot’s digital platforms. We’re expanding and this is the perfect change to take part in developing our fashion brand.
· Post content & spark engaging conversations across social networks and forums
· Actively Engage Cicihot followers on social media channels, including Instagram, Pinterest, Wanelo, Facebook, Twitter, etc.
· Work with the marketing department to maintain and create giveaways, contests, promotions, and other marketing initiatives.
· Conduct social media market research.
· Research social networking strategies and trends.
· Related experience in digital media, communications, social media or other related field.
· Demonstrated experience working with Facebook, Twitter, Wordpress, Pinterest.
· Interested in marketing, fashion business, and producing digital media.
· Exceptional oral and written communication skills.
· Ability to communicate effectively and professionally, as evidenced through personal social media sites (or portfolio)
· A basic understanding of HTML and Photoshop is desired but not required.
Customer Service Representative
The Customer Service Representative position is located in El Monte, CA.
We are looking for an individual who is skilled to deliver superior customer service while handling a large volume of phone calls. While interacting with the customer, the Customer Service Representative conducts a thorough needs analysis with the customer to ensure that they are providing solutions to meet their needs.
· Verify information on customer purchase orders for accuracy before processing
· Demonstrates excellent verbal and written communication, computer skills, and data entry skills.
· Identify process improvement opportunities and recommend solutions
· Daily contact with local and international Customers via all manner of communication- phone, fax, email.
· Assist with order allocation.
· Low list maintenance.
· Maintain various weekly order status reports.
· Effective communicator with management and colleagues within and outside various departments in the company, including warehouses
· Problem-solving and trouble-shooting
· Proficient in MS Word, Excel and Outlook