CICIhot.com prides itself on customer service and satisfaction. If, for any reason, you are not satisfied with your order, you may return it for an exchange or refund within 30 days of the ship date. However, we cannot accept garments that have been worn, washed or altered. Simply fill out the return form on the back of your invoice and send us the items you would like to return/exchange.
CICIhot.com recommends that you send back your return with insurance. That way you are protected from the possibility of loss during shipping. Returns take approximately 7 business days to be processed once received. Shipping and Handling charges are not refundable. Please keep in mind that it takes 7-9 business days for your refund to be posted to your credit card. Shoes returned without the original shoe box may be assessed a $1.00 restocking fee. Please note that you are responsible for return shipping costs.
Send all return/exchange merchandise to:
10155 E rush st,
South El Monte, CA 91733
All costume sales are final. No returns or exchanges will be accepted.
Cicihot.com is happy to exchange your merchandise for another size or even another item. We also recommend that you give us a call to hold the item(s) that you want instead. That way it won’t sell out before your original merchandise gets back to us. PLUS we will pay to have your exchange shipped out to you using our Standard Shipping.
Orders that are refused will be charged the original shipping plus return shipping to us. Orders shipped via UPS are subject to the ‘Terms and Conditions of Service’ as detailed on UPS.com.