855-212-1168
M-F 9-4PST 1-626-213-1313

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Shipping Policy

FREE SHIPPING OVER $50

Spend money to save money! Spend $50 or more and you are eligible to receive free shipping on your order.  Limit one coupon per visit, may not be combined with other coupons. NO Coupon code needed,  customers will automatically receive "Free Standard Shipping" option during the checkout. Free standard shipping will take 5 to 14 business days for delivery to US 48 continental states.

DOMESTIC

Domestic shipping is handled by the United States Postal Service or Federal Express and is based on your purchase total. Domestic shipping includes the continental United States, Alaska, Hawaii, U.S. territories, and APO/FPO addresses.

You may select from standard shipping (5-8 days), or Expedited options UPS Next Day Air or Second Day Air. Expedited orders placed before 3:00 PM Pacific Standard Time will be shipped the same day or the following business day if placed on the weekend.

Most orders are shipped within 1-3 business days. Please note: some packages may require a signature and will not be released without a signature. The delivery of your package may be delayed if no one is present at the time of delivery.

Please note for International Orders: some packages may require a signature and will not be released without a signature. The delivery of your package may be delayed if no one is present at the time of delivery. FedEx will attempt to deliver a maximum of 3 times before marking a package undeliverable

 

CANADA

Expedited shipments cannot be guaranteed due to possible delays in customs. Please note the customer is responsible for any country specific tariffs and duties added by their respective government.

 

INTERNATIONAL ORDERS

Expedited shipping is not available for international orders other than Canada. Please note that some countries will impose tariffs on items shipped abroad. The customer is responsible for any country specific tariffs and duties added by their respective government. Foreign orders are usually shipped via USPS and can take 2-4 weeks to receive. Please note that some orders may be assessed additional shipping charges due to weight and size limitations. This predominately

applies to orders with large quantities of boots and shoes. If your order requires additional charges, you will be contacted to approve these charges before we ship your order. 

Please note for International Orders: some packages may require a signature and will not be released without a signature. The delivery of your package may be delayed if no one is present at the time of delivery. UPS will attempt to deliver a max of 3 times before marking a package undeliverable.

Sales Tax

Sales tax is only added to orders shipped to California.

Refused Packages

If your package is refused or returned because it was undeliverable you will be charged the original shipping plus return shipping to us for it to be resent back to you. This also applies to packages returned because of an invalid address/name. Orders shipped via UPS are subject to the ‘Terms and Conditions of Service’ as detailed on UPS.com

Refunds

If you are returning an item for a refund or a store credit please note that you will only be credited/refunded for the item(s). We do not refund nor do we reimburse for shipping costs under any circumstance. As stated in our Policy & FAQ’s you are responsible for the cost of shipping a return to us. Orders that were placed using a promo code will only be credited refunded for the discount price that was paid, and not the original item price. Orders that were placed using the “Free Ship” promo will be refunded minus the initial shipping cost.

Different Billing and Shipping Address

As a precautionary measure with all customers placing an order with a different billing and shipping addresses, the order will be held and sent over to our verification department who will contact you via telephone immediately. This may cause a delay in the shipment of the order of 1-3 business days. To avoid the delay on order shipments we encourage customers to place the order using the same billing and shipping address, or by paying via Pay-pal. 

PO Boxes

Orders with multiple items such as 2 pairs of shoes (or more) cannot be delivered to PO Boxes. You will be contacted via telephone by a customer service representative to provide a physical address where the order may be shipped to.